Terms & Conditions, Shipping, Privacy and more...

General Information

Satisfaction Guaranteed!

  • You have the right to receive your products in good condition.
  • If you are not entirely satisfied when you receive them, you may send them back to us in the same condition as you received them and we will happily provide you with replacements or refund your money.
  • This money back guarantee applies to within a 30 day period of your receiving the goods.
  • Once goods are returned, we will credit your credit card .

Purchasing items on the Miles Nelson website

Miles Nelson attempts to describe the items available on our Web Site as accurately as possible. If you receive an item not as described to your original order, you can return the product unused and in original packaging, and we will process a refund, or provide a substitute, whichever at your request.

Follow Up Service Commitment

Miles Nelson is committed to ensuring you receive quality products and top notch service. As part of our service commitment to you—once you have ordered product/s from our website—we will send you two follow-up emails. One will be sent out approximately 1 month after the date of your order to ensure that you have received the product in a timely fashion and that everything has arrived safe and sound and meets your expectations. A second and final follow up email will be sent out approximately 3 months after the date of your order to confirm that you are still happy with your purchase and the product is standing up to expected usage. You can also email us at any time with feedback or questions about our range or your order. Your input into our products and service is always appreciated.

Back Orders

In the event of a product being out of stock, we will place your order on back order and advise you of this by email. You may cancel your back order at any time. If paying by credit card you are not charged for any items on back order until they are sent to you.

Returns and Exchange

We think you will be delighted with your purchase, but if you are not satisfied for any reason please return it to us, undamaged, to receive a full refund or exchange as set out below.

  1. Carefully repack and return the product to us in its original condition and packaging within 14 days, and we will exchange it or provide you with a refund. Please complete the returns form included in your package. We cannot accept unused goods in damaged packaging, unless they are faulty.

Shipping Information

  • Goods will be shipped once payment has been validated.
  • Credit Card Payments are validated in real-time through 3tier using a 100% secure server.
  • As a security measure, prior to processing your order we may contact you to manually confirm your address and credit card details.
  • All goods in stock will be dispatched within 24 hours of receiving your order (excluding weekends). We will advise you if any of your chosen items need to be back-ordered.
  • Delivery commitment = 15-30 working days.
  • You are responsible for any local custom’s charges, fees or taxes once your goods have reached the final destination.

Freight Charges

  • Quoted prices include freight.

Privacy Policy

  • At Miles Nelson we are 100 per cent committed to protecting your security and privacy.
  • It is our policy not to pass on your e-mail address, home address or any other details to any other company or third party organisation
  • All credit card details are deleted when the transaction has been completed.

Linking To Third-party Web Sites:

  • When you click on links and banners on our site that take you to third party web sites, you will be subject to the third party's privacy policies. While we support the protection of privacy on the Internet, Miles Nelson cannot be held responsible for the actions of any third-party web sites.
  • Miles Nelson has no issue with other Web Sites linking to us, in fact we encourage it!